The team here at Castlegar Hyundai remains committed to helping customers during this challenging and difficult time. The provincial government has designated automotive repair, maintenance and sales as essential services.
In turn, we have temporarily modified our operations to stay open, while protecting the health and safety of our staff and customers.
We continue to focus on maintaining high standards of cleanliness in the dealership. We have also implemented social-distancing measures and other processes to combat the spread of COVID-19.
SERVICE & PARTS
We understand that reliable transportation is more important than ever. We are open to help with vehicle maintenance, repairs, recalls, service campaigns, tire changes and parts. Please call ahead to (250) 365-5200 to make arrangements for servicing. That way, we can ensure we're applying the necessary procedures for social-distancing and cleanliness.
Depending on staffing levels and your location, we may be able to arrange the pickup and drop off of your vehicle for regular maintenance or repairs (with all touchpoints cleaned) and payment via phone. As well, we have procedures in place for customers to limit their physical interactions with our staff.
We have shortened hours of operation in service and parts: 8:00 a.m. to 5:00 pm, Monday through Friday, and 8:00 am to 4:30 pm on Saturday.
Please note that we are managing through this changing situation and making adjustments as required. We thank you for your patience and understanding if our customer service and convenience is affected by these changes in our policies and procedures.
As always, we are available by phone and e-mail to help with any questions. We are ready to provide you with any information you need from vehicle specifications to videos. If you would like to visit our showroom, please call ahead for an appointment (250) 365-5200 or simply e-mail us at firstname.lastname@example.org.
We are are providing a new option for customers, called Hyundai Express. This online tool minimizes time in the dealership by providing vehicle research and quoting, trade appraisals, and a seamless system for financing and leasing applications, among other online features. Access Hyundai Express here and call us with any questions.
We are also available to answer questions about deferring vehicle payments. If your lease is ending soon and you have questions on this process, we're also here to help.
From all of us at Castlegar Hyundai, we thank you for your continued support and understanding. If there is anything you need, just let us know!
NEED HELP? CONTACT US HERE.